FAQ
I have not received a response to my email and it has been 24 hours. Why?
Please note that many e-mail accounts do not recognize our e-mail address and mark us as "Spam". Because of this our e-mails may be sent into your "Spam" or "Junk" box. We ask that you please check your "Spam"/"Junk" box to see if our reply has been placed there. Also, please check to ensure that we are in your address book so that our e-mails are not blocked. Some known email accounts where this problem has occurred are: Yahoo, AOL, Gmail and Hotmail.
How do I order?
If this is your first time buying something, or if you're sending a gift to a friend, you'll want to place items in your shopping cart and proceed to checkout through our order form.
How can I pay? Is it safe to use my credit card?
All prices in our store are listed in US dollars. We currently accept VISA and Mastercard through a completely 100% Secure Payment Page and your Credit Card information is never shared.
During checkout, you ask for my CVV number, what is that?
Shipping charges will be calculated during CHECKOUT. Shipping charges depend on various factors (Shipping Zip Code, Weight of Items etc.)
How long will it take to get what I order?
All orders are shipped within 48-72 hours of being received and take 7-10 days to arrive at your Address. A Shipping confirmation will be sent via email for all orders and this email will include your Tracking Details. Also, if you created an account during Checkout, you can check the status of your order by logging into your account.
Please note: All our DVD Sets are SPECIAL ORDER Items and are only purchased directly from the Supplier AFTER you place your order which allows us to offer such fantastic low prices. This is also the reason your order takes 7-10 days to arrive. We appreciate your patience and cooperation.
Do you offer Overnight/Express shipping?
YES ! Because we want to raise the quality bar a bit, we now do EXPRESS SHIPPING for USA customers. Christmas period only.
Do you ship outside of the USA?
At this time, we are only shipping our products to USA, UK or Australian Customers however this may change soon.
What about your returns policy?
Our returns policy is simple. You can return your purchase within 30 days of receipt for any reason whatsoever for a full refund of the value of the product, shipping fees are not refundable.
Will the DVD's work on my DVD player?
Simply email us using the "CONTACT US" button with your order number and defective disc number and we will send a FREE replacement.
How do I contact Customer Service?
If you didn't find the answer to your question on this page, please click on the Contact Us link at the top of this page.
I had a problem paying with Credit Card, what should I do?
This happens quite often and is not a big problem. Please contact us through the Contact Us link and inform us that you may have encountered a problem. We will look into the matter and get back to you within 24 hours.
Why should I buy from you?
The answer is simple... We have the best PRICES, QUALITY, and SERVICE anywhere? Try us, we'll prove it to you.
Is my order SECURE?
You bet! When placing an order, We use Secure Socket Layer (SSL) underneath HTTP, providing an encrypted channel and server authentication, so that all such information is transmitted through a secured server connection. Before your order is processed online, your browser will make a confirmed identification that the transmission of all data is being made between your computer and with us. While on a secure page, such as our order form, the lock icon on the bottoms of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked or open, when you are just "surfing." You can learn more about SSL at http://www.ssl.com/
Some of these DVD's haven't even been released yet. How is it possible that you sell them?
There is a section of the American copyright law known as "The Berne Act" that Clearly states: films unreleased in the United States, including original versions of films altered and/or edited for release in the United States, are NOT protected by American copyright, thus, they are considered public domain. The entire purpose of our website is to provide otherwise unavailable films or television shows to the serious collector.
Please note that many e-mail accounts do not recognize our e-mail address and mark us as "Spam". Because of this our e-mails may be sent into your "Spam" or "Junk" box. We ask that you please check your "Spam"/"Junk" box to see if our reply has been placed there. Also, please check to ensure that we are in your address book so that our e-mails are not blocked. Some known email accounts where this problem has occurred are: Yahoo, AOL, Gmail and Hotmail.
How do I order?
If this is your first time buying something, or if you're sending a gift to a friend, you'll want to place items in your shopping cart and proceed to checkout through our order form.
How can I pay? Is it safe to use my credit card?
All prices in our store are listed in US dollars. We currently accept VISA and Mastercard through a completely 100% Secure Payment Page and your Credit Card information is never shared.
During checkout, you ask for my CVV number, what is that?
The CVV
number is the three digit code that is printed on your signature strip
following your credit card number. We ask for it as a security feature.
It helps us ensure that the person placing an order is the actual
credit card holder.
How much is Shipping?
How much is Shipping?
Shipping charges will be calculated during CHECKOUT. Shipping charges depend on various factors (Shipping Zip Code, Weight of Items etc.)
How long will it take to get what I order?
All orders are shipped within 48-72 hours of being received and take 7-10 days to arrive at your Address. A Shipping confirmation will be sent via email for all orders and this email will include your Tracking Details. Also, if you created an account during Checkout, you can check the status of your order by logging into your account.
Please note: All our DVD Sets are SPECIAL ORDER Items and are only purchased directly from the Supplier AFTER you place your order which allows us to offer such fantastic low prices. This is also the reason your order takes 7-10 days to arrive. We appreciate your patience and cooperation.
Do you offer Overnight/Express shipping?
YES ! Because we want to raise the quality bar a bit, we now do EXPRESS SHIPPING for USA customers. Christmas period only.
Do you ship outside of the USA?
At this time, we are only shipping our products to USA, UK or Australian Customers however this may change soon.
What about your returns policy?
Our returns policy is simple. You can return your purchase within 30 days of receipt for any reason whatsoever for a full refund of the value of the product, shipping fees are not refundable.
Will the DVD's work on my DVD player?
The DVD's
are region free which means they will play on over 99% of DVD players.
This includes the major Gaming Systems (Sony Playstation and Microsoft
XBOX) If you experience problems with the DVD's we will be happy to
offer you a Full Refund.
What if I have a defective disk?
What if I have a defective disk?
Simply email us using the "CONTACT US" button with your order number and defective disc number and we will send a FREE replacement.
How do I contact Customer Service?
If you didn't find the answer to your question on this page, please click on the Contact Us link at the top of this page.
I had a problem paying with Credit Card, what should I do?
This happens quite often and is not a big problem. Please contact us through the Contact Us link and inform us that you may have encountered a problem. We will look into the matter and get back to you within 24 hours.
Why should I buy from you?
The answer is simple... We have the best PRICES, QUALITY, and SERVICE anywhere? Try us, we'll prove it to you.
Is my order SECURE?
You bet! When placing an order, We use Secure Socket Layer (SSL) underneath HTTP, providing an encrypted channel and server authentication, so that all such information is transmitted through a secured server connection. Before your order is processed online, your browser will make a confirmed identification that the transmission of all data is being made between your computer and with us. While on a secure page, such as our order form, the lock icon on the bottoms of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked or open, when you are just "surfing." You can learn more about SSL at http://www.ssl.com/
Some of these DVD's haven't even been released yet. How is it possible that you sell them?
There is a section of the American copyright law known as "The Berne Act" that Clearly states: films unreleased in the United States, including original versions of films altered and/or edited for release in the United States, are NOT protected by American copyright, thus, they are considered public domain. The entire purpose of our website is to provide otherwise unavailable films or television shows to the serious collector.
Thank you for choosing our services.
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